of V2X Company Limited
Data Protection Policy
V2X Company Limited
(“V2X”, “Company” or “of Company”) recognizes the
importance of protecting your personal information. (as defined below) in this
disclosure and/or overseas transfer of your personal data obtained from various
sources; Your rights and practices regarding such information
1.) About the company
The Company is the
data controller that collects, uses and discloses your personal information.
The company is a
legal entity incorporated under the laws of Thailand. Its head office is
located at 183 Regent House Building, 18th Floor, Ratchadamri Road, Lumpini,
Pathumwan, Bangkok 10330.
2.) How to contact the company
If you would like
more information or want to exercise your rights under this policy, you can
contact the company.
By email to the company at : [email protected]
By phone, contact the company at 02 078 5558 (Customer Call
Center business hours: Monday – Friday 8.30 – 17.00)
By mail to V2X Company Limited (Head Office) No. 183 Regent
House Building, 18th Floor, Ratchadamri Road, Lumpini, Pathumwan, Bangkok 10330
3.) What is personal data?
means any information about an individual. which allows the person to be
identified whether directly or indirectly but does not include information of
the deceased in particular
“Sensitive Personal Data” is the
following: race, ethnicity, political opinions. cult religion or philosophy
sexual behavior criminal record Health information, disability such as
congenital diseases, vaccinations, medical certificates union information
Genetic data, biological data such as fingerprints, face models, iris data,
4.) What personal data is collected?
4.1) The personal information the company collects depends
on your relationship with the company. and the services or products you want
from the company Personal information about you that the Company may collect,
use, disclose and/or transfer to foreign countries. including but not limited
to the following types of personal data:
(a) personal details such as title, first name, last name,
gender, age, occupation, job title, work position, education, nationality, date
of birth, marital status; Information on government-issued cards (for example,
identity card number passport number Tax Identification Number product driving
license information, etc.), signature, sound recording Recording of telephone
conversations, photographs, video surveillance, house registration and other
(b) contact details such as address, telephone number fax
number Location data, email address, LINE ID, Facebook account, Instagram ID
and other IDs from social networking sites.
(c) Product details such as serial numbers Product, license
plate number, car maker, car model, year, color, engine number, car body
number, product type, Mileage in kilometers, battery, battery voltage, fuel
level, brake wear, Location and movement information (eg time, location,
speed), product insurance details Details of accessories such as transceiver,
SIM card, details of information received from using the service, GPS data and
product location. and other product-related information such as maintenance
information. and repair information, etc.
(d) transaction details such as payment details date and/or
time of payment Amount of payment, method of payment, details about refund,
registration, interest, installment and number of installments. Service request
form, purchase order form, receipt, recipient’s signature Receipts, invoices,
transactions, transaction history, transaction status and other details of the
services or products you have purchased.
(e) Marketing and communication details, such as your choice
to receive marketing information from the Company. Affiliates, partners and
your communication options
(f) profile details such as service account Username or
Application Username (eg V2X-A2), details of the Company’s service and product
history, photos, contact history. complaint history Your interests, needs,
feedback and responses to the satisfaction questionnaire.
(g) Technical details such as Internet Protocol (IP)
address, browser type and version. Your browsing behavior and patterns,
cookies, device ID, device model and device type. duration and place of access
4.2) Providing personal information of other persons such as
name, surname, address details and telephone numbers for emergency contacts to
the company or family members using your car You must ensure that you have the
authority to do so and that the Company is legally permitted to use their
personal data in accordance with this Policy. This is to those individuals for
their acknowledgment and/or consent. (or use other legal bases as an exception
to consent) to deliver such information to the Company in accordance with this
4.3) The Company will not use sensitive personal data such
as race, ethnicity, political opinions. cult religion or philosophy sexual
behavior Criminal records, health information, disability, trade union
information Genetic data, biological data, etc., except in cases where the law
allows the company to do so. or when you have given your express consent
You must ensure that
all personal information provided is complete, accurate and true.
5.) Methods for receiving and collecting personal data
The Company may
receive and collect your personal information in the following ways:
Information You Provide to the Company: You may provide your Personal
Information directly to the Company. There will be when you contact the company
for information. Fill out the online form or fill out the paperwork.
Subscribing for membership or registering for receiving or requesting information
on products, services or benefits from the Company or when you express your
opinion back to the Company
(b) Personal Data
We Automatically Collect From You: The Company may collect certain technical
information about your device. Your browsing behavior and patterns This is
personal information stored by cookies (Cookies) and other similar
technologies, which the Company will notify you before use.
(c) Personal Information Obtained From Third Parties: From
time to time, the Company receives personal information about you from others,
such as affiliates. product dealer Company service provider or business
partners of the company If those companies are permitted to disclose your
personal information to them in accordance with their privacy policies. and/or
which you have previously given consent to disclose information to such
persons, as the case may be.
6.) Purpose and legal base for collecting, using and
disclosing personal data
collects, uses and discloses personal information for the following purposes.
(collectively referred to as “objective”)
(a) to provide you
with products and services: to manage Enter into a contract and perform the
duties of the company according to the contract. or any obligations the Company
has with you or the organization you represent, such as a trial product
delivery Compliance with contracts for sale of products Payment related
services This includes verification, confirmation and cancellation of
transactions. Product Warranty Insurance negotiations and other services
related to insurance Registration of services related to other products and
services after sales service to locate your product, to provide you with
services such as emergency services; Facilitation and troubleshooting services
with background checks and product information. To process payments for use of
the Services, issue receipts, outstanding amounts, invoices and proof of
purchase, to provide benefits. including providing other services as required
by the Company and its distributors as a service provider or received a request
from you, etc.
(b) Registration and Verification: To perform verification
and verification of your identity. To register and receive various services
from the company
(c) to improve business operations Products and Services: To
assess, analyze, manage, improve, conduct research, plan, conduct surveys and
statistical analyzes. to develop the system The quality and safety of the
company’s products and services, such as satisfaction with the product.
Satisfaction with the sale of the product or the service provided by the
product distributor To assess the effectiveness of the company’s products,
digital media and marketing campaigns. Consumption patterns and trends, behavior,
etc., including information about your preferences and interests in the
Company’s products or services. or to create aggregated and anonymous reports.
to know the problem and how to fix it or for employee training and employee
performance appraisals to improve business products and services.
(d) to manage relationships with you: to communicate with
you about the products and services you receive from the Company; affiliates
product dealer Company service provider or from the company’s business partners
To notify you, including notification of renewal To process and update your
information as a member of the Company To provide information about the
products you use Provide travel reports and check status and product
information. to maintain relationship with the company’s customers To
facilitate your use of products and services for the implementation of
assistance, coordination, listening to opinions or responding to inquiries
related to the Company’s products and services.
(e) Marketing and Communications: for information sharing
Public relations, communication and promotion of the Company’s products or
services and/or product dealer Company service providers, partner companies, to
send you invitation letters to attend company events through the Company’s
contact channels and/or product dealer Service providers of the Company,
business partners, such as websites, e-mail, telephone, fax, postal, SMS, MMS
or social media, etc.
(f) Information Technology Management: To manage Information
Technology Operations communication system management Information technology
security maintenance and inspection and information technology security audits
Business management for compliance, policies, and internal processes.
(g) Legal Compliance: To comply with the laws, regulations,
rules, orders, requirements and legal obligations of the Company.
(h) Risk: For risk management, performance monitoring. and
assess the risks
(i) Protecting Company Interests: For security purposes such
as photography and video recording. To exercise Company rights and protect
Company interests when necessary and lawful, for example to detect, prevent and
respond to complaints. to manage and prevent loss of property To detect and
prevent wrongdoing within the company’s premises or computer system
(j) Fraud Detection: To prove your identity. to ensure
compliance with other laws and regulations (eg to comply with anti-money
laundering rules; and prevent fraud) including internal audits and records.
property management Fraud databases, systems and other business controls
(k) Corporate transactions: in the event of a sale,
transfer, merger, reorganization or other similar cases As part of doing so,
the Company may transmit or transfer your information to one or more third
(l) Life: To prevent or suppress harm to the life, body or
health of a person.
6.2) The Company collects, uses, discloses and/or transfers
your personal data under any legal basis or basis. one of the following
(a) to comply with the laws to which the Company is subject;
(b) to perform the contract you or the organization you
represent as a party to the Company or to act upon your request prior to
entering into that contract
(c) It is necessary for the legitimate interests of the
Company and of third parties.
(d) to prevent or suppress a danger to the life, body or
health of a person;
(e) for the public interest for carrying out missions in the
public interest or the exercise of the rights of government officials
(f) where your consent is required for certain activities in
connection with the collection, use or disclosure of your personal data. The
company will ask for your consent before using your personal information.
6.3) Where the Company may use your personal information for
other operations not specified above The company will give you a notice to know
more. It will indicate the information used in connection with such operations
and will seek your consent in the event that your consent is required.
6.4) In the event that the Company has a need to collect
personal information from you in order to comply with a law or contract, or it
is necessary to provide personal information to enter into a contract Then you
cannot provide personal information to the Company upon request. The Company
may not be able to perform the above related purposes.
7.) Disclosure of personal information
7.1) The Company may disclose your personal information to
third parties who collect it. Use or disclose personal information For the
purposes of this Policy, you can read the privacy policies of those third
parties to learn more about how such third parties collect them. use or
disclose your personal information You, too, fall under those separate privacy policies.
7.2) The Company may disclose your personal data for the
purposes to the following third parties:
(a) as the Company may need to transfer your personal data
to its affiliates; and/or partners business partner
(b) Service Providers of the Company: The Company may share
your personal information with third-party service providers or suppliers to
provide services on behalf of the Company or to assist in providing products
and services to
(c) Business partners of the Company: both domestically and
internationally, such as financial institutions business retail business
telecommunication business Restaurant businesses, etc., where the Company may
jointly offer or offer products or services to you.
(d) Third parties as required by law: In some cases, the
Company may be required to disclose or share your personal data in order to
comply with the law. This includes complying with law enforcement agencies,
courts, officials, government agencies or other third parties where the Company
believes it is necessary to comply with a legal or regulatory obligation. or to
protect the rights of the company rights of others or for the safety of persons
or to investigate, prevent, or deal with fraud issues or in terms of security
(e) Counselors: This includes attorneys. technician and
auditors who assist in the company’s business operations. and exercise legal
claims and fight legal claims
(f) Assignee of rights and/or duties: in the case of
business reorganization merger All or part transfers of business, sales,
purchases, joint ventures, grants, transfers, or all or part of the business,
assets or shares, or other similar transactions.
7.3) The Company may disclose your personal information to
third parties where required or permitted by law. Therefore, if the law
requires your consent The company will ask for your consent first.
8.) Transfer and protection of personal data
8.1) Because the company Your personal information may be
transferred or transmitted between affiliated companies. and/or partners,
partners, for the collection, use and disclosure of personal information under
the above purposes To allow you to access the services of the company to
provide customer care to make decisions about improving the service for content
development or for other purposes specified in this policy
8.2) When transferring your personal data to affiliates
and/or partners, partners, the Company will comply with the laws relating to
your personal information. Including the company will comply with security
measures to ensure that there is an adequate level of protection for your
personal information. and the company will ensure that The overseas transferee
will protect your personal data with a standard of protection equivalent to the
protection under Thai law, if necessary.
8.3) In the event that the Company has a necessity to
transfer your personal data to a foreign country If the Company finds that the
standards of personal data protection in foreign countries are insufficient in
accordance with the regulations on personal data protection announced by the
Commission The Company will obtain your consent or rely on other relevant legal
bases permissible for the transfer of your personal data outside of Thailand.
9.) Storage period
9.1) The Company will keep personal data for as long as
necessary. To carry out the purposes set out in this policy. and in accordance
with the Company’s duties under the law After your personal data is no longer
necessary or legal to keep. The company will delete or destroy that personal
information. without notifying you
9.2) The retention period may vary depending on the purpose
for which the personal data is collected. In the event that personal data is
used for a short period of time, for example for a specific task marketing
activities or for the purpose of recruiting personnel The Company may delete or
destroy such information after the expiration of such period.
9.3) You have the right to have the Company delete, destroy
or in some cases make personal data that does not identify you. Unless the
company is required to keep your personal information in accordance with the
products, services and websites do not have a goal or purpose for collecting
personal information from youths, including quasi-incompetent persons. and
In the event that
the owner of the personal data is a minor who has not reached the age of
majority by marriage or has no status as a person who has reached the age of
majority under Section 19, Section 20 or Section 27 of the Civil and Commercial
Code To obtain consent from the subject of such personal data, proceed as follows:
(a) where the consent of the minor is not in which the minor
may give consent; alone as provided in Section 22, Section 23 or Section 24 of
the Civil and Commercial Code Must obtain the consent of the person exercising
parental power to act on behalf of the minor.
(b) in the case where the minor is not over ten years old to
obtain consent from the person exercising parental power to act on behalf of
In the event that
the owner of the personal data is an incompetent person Requesting consent from
the subject of such personal data Ask for consent from the guardian who has the
power to act on behalf of the incompetent person. In the event that the owner
of the personal data is a quasi-incompetent person Requesting consent from the
subject of such personal data to obtain consent from a guardian who has the
power to act on behalf of a quasi-incompetent person.
11.) Distributor of V2X products
distributors are separate legal entities and each have their own privacy
policies. If you have questions about the dealer’s privacy practices, please
contact us. including if you do not wish to receive notifications For any
publicity, communication, and promotion of a Distributor’s products or services
not related to V2X, please contact the Distributor directly.
When you buy a
product from a dealer The dealer will disclose your personal information to the
company. The Distributor and Company are separate entities and you should read
Distributor’s privacy practices and practices. In addition, as dealers are
generally your first means of contact. Distributors are therefore the ones who
can give you answers about personal data protection practices. fully relevant
personal In addition, information about the duty to protect personal
information has been provided to the distributors, but the company is not
responsible for compliance with the relevant laws of the distributors.
12.) Rights to your personal data
You have the
following rights in relation to your personal data in the Company’s possession.
If you wish to apply for the right You can contact the company as detailed in
the topic. “How to contact the company” above.
12.1) Right of access
You may request
access to or obtain details of the personal data you have provided to the
Company, except for refusal by law or a court order, or access to or obtaining
such details will have an effect that may cause damage to the Company. rights
and freedoms of others
12.2) Right to correct information
You have the right
to request rectification of your personal data if personal data about you in
the Company’s possession is inaccurate or incomplete.
12.3) Right to request deletion or destruction of data
You have the right
to ask the company to remove or destroy. or make your personal information
non-identifiable In the following cases
(a) Personal data that is no longer necessary for the
purposes for which it was collected or used.
(b) personal data for which you have revoked your consent
for the Company to keep, use and disclose and have been reviewed by the
Company. There is no legal ground for the Company to be able to collect or use
it any longer.
(c) the personal data that you have objected to the company
from collecting or using it anymore and the Company cannot reject an objection
request based on applicable legal exceptions.
(d) Personal information that you object to the collection,
use or disclosure of your personal information for direct marketing purposes.
(e) the personal data is illegally collected, used and
You have the right to request the erasure or destruction of
the personal information you have provided above. Except for exceptions made by
law, for example, the collection of personal data is necessary for the purposes
of the performance of a contract. or for the purpose of establishing legal
claims, complying with, exercising legal claims or raised to fight legal claims
or other purposes as required by law.
12.4) Right to Restrict Use
You have the right
to ask the company to suspend the use of your personal data in the following
(a) You have asked the Company to correct your personal data
to be accurate, current, complete and that the Company is in the process of
reviewing your request.
(b) you have requested to suspend the use of information the
Company may have collected, used or disclosed inappropriately. instead of
deleting or destroying such personal data
(c) The Company no longer needs to collect your personal
data for the purpose of collecting it. But you need to ask the company to keep
it in order to establish a legal claim. Compliance or exercise of legal claims
or raising the defense of legal claims for your benefit
(d) you object to the collection, use or disclosure of your
personal data in the interests of or for public interest. or the use of state
power or legitimate interests and the company is in the process of reviewing
(e) you have objected to the collection, use or disclosure
of your personal data on the basis of or citing scientific research; history or
statistics (if applicable) and the Company is in the process of reviewing your
12.5) Right to object
You have the right to object to the
collection, use or disclosure of personal information. In the following cases
(a) It is an action for the legitimate benefit of the
Company or that of another person.
(b) is an action for the public interest or the use of state
powers given to the company
(c) in the event that the Company collects, uses or
discloses your personal information for direct marketing purposes
(d) is carried out for the purposes of scientific research
studies; History or statistics (if applicable)
If you exercise
your right to object to the collection, use or disclosure of such personal data
You have the right to request that the Company delete or further restrict the
use of your personal data.
12.6) Right to Transfer
You have the
right to obtain your personal information collected by the company. by
requesting the Company to transmit such data to you in electronic form or by an
automated means, unless such transfer request cannot be made under the limitations
of the Company’s means.
12.7) Right to withdraw consent
You have the right
to withdraw your consent to the collection, use or disclosure. If in the case
that you have previously given consent to the company unless there is a
restriction on the right to withdraw consent by law or the performance of
contractual obligations of the Company that is beneficial to you, provided that
your withdrawal of consent will not affect Collecting, using or disclosing
personal information that you have given your consent to.
12.8) Right to complain
You have the right
to complain about the collection, use and disclosure of personal information.
In the event that the company violates or fails to comply with the law You can
file a complaint through the company’s contact channels. And you may file a
complaint to the Personal Data Protection Committee.
However, the Company may deny the exercise of the
above-mentioned rights of the personal data subject in accordance with the
rules prescribed by the Company without contrary to the law.
The Company will provide a channel for the owner of personal
data to contact the Company in accordance with Clause 2) in order to submit a
request for action in accordance with the above rights. In the event that the
company Reject the above request, the company will inform the reason for the
refusal to the owner of the personal data.
The owner of the personal data has the right to lodge a
complaint with the Personal Data Protection Committee in the event that the
Company personal data processors, employees or contractors of the Company
Violates or fails to comply with the Personal Data Protection Act B.E. 2562 or
announcements issued under the said Act.
13.) Amendments to this Policy
13.1) The Company may amend the Policy. This is from time to
time in order to comply with the changing use of your personal information. and
to comply with applicable law The company will notify you of the changed policy
through the company’s contact channels.
13.2) The Company will use the latest version of this Policy
to refer to the methods for collecting, using and disclosing your personal
This Policy is effective June 1, 2022 and supersedes all
prior privacy policies established by the Company.
Announced on 25 May 2022